Refund / Cancellation Rules

These Refund / Cancellation Rules explain how refunds, cancellations, subscription cancellations, digital content access, and related matters are handled when you purchase or use digital fitness programs, PDF guides, QR-based video materials, community access, check-ins, Q&A sessions, form review, memberships, subscriptions, or any other products or services provided through vfitprogram.com and related pages (collectively, the “Services”).

These Refund / Cancellation Rules apply to purchases made from Axora Technologies L.L.C-FZ, a company registered in the United Arab Emirates, with its registered office at 6th floor, Meydan Grandstand, Meydan Road, Nad Al Sheba, Dubai, Dubai, United Arab Emirates (“VFit”, “Company”, “we”, “us”, or “our”).

By purchasing, subscribing to, accessing, downloading, opening, or using any paid Services, you agree to these Refund / Cancellation Rules, our Terms of Service, Payment Policy, Privacy Policy, and any additional terms presented at checkout.

IF YOU DO NOT AGREE WITH THESE REFUND / CANCELLATION RULES, YOU MUST NOT PURCHASE OR USE THE PAID SERVICES.

1. Digital Nature of the Services

VFit provides digital fitness products and online services. Depending on the plan purchased, the Services may include:

• PDF training guides;
• workout schedules;
• QR codes;
• video demonstrations;
• coach notes;
• progress trackers;
• habit trackers;
• community access;
• check-in forms;
• live Q&A sessions;
• form review or personal form analysis;
• other digital content, materials, or online features.

You acknowledge that digital content may be delivered or made available immediately after purchase by email, download link, user account, QR code, third-party platform, community platform, video platform, or another digital delivery method.

Because the Services are digital in nature, refund rights may be limited once access has been provided, unless otherwise required by applicable law.

2. General Refund Rule

Unless otherwise required by applicable law or expressly stated at checkout, all purchases are final and non-refundable once access to the purchased digital content or Services has been provided.

Access is considered provided when the digital content or Service has been delivered, emailed, downloaded, opened, accessed, streamed, unlocked, made available through an account, made available by QR code or link, or otherwise made available to you.

This means that refunds are generally not available after you receive or gain access to the purchased PDF guide, QR codes, video materials, community access, check-in forms, Q&A access, form review, membership features, or other digital Services.

3. Cancellation Before Digital Access Begins

If you request cancellation before any digital content or Service has been delivered, accessed, downloaded, opened, streamed, unlocked, or otherwise made available to you, VFit may approve a refund at its discretion.

To request cancellation before access begins, you must contact VFit support at support@ vfitprogram.com as soon as possible and provide:

• your full name;
• email address used for purchase;
• order number, if available;
• payment date;
• purchased plan or Service;
• reason for the request.

VFit may refuse cancellation if access has already been provided or if the request is inconsistent with these Refund / Cancellation Rules.

4. No Refunds After Digital Access Begins

Unless required by applicable law, refunds will not be provided where:

• the digital content has already been delivered, emailed, downloaded, opened, streamed, accessed, unlocked, or otherwise made available;
• you have received or accessed a PDF guide, QR code, video link, workout plan, coach note, tracker, community access, check-in form, Q&A session, form review, or other digital material;
• you selected the wrong program, plan, level, membership, currency, or access period;
• you changed your mind after purchase;
• you did not use the Services;
• you missed workouts, check-ins, Q&A sessions, community updates, or other included features;
• you did not achieve expected fitness, body, health, weight, strength, aesthetic, or performance results;
• you did not consult a doctor or later discovered that the Services are not suitable for your health, fitness level, injury, pregnancy, postpartum condition, chronic pain, or other personal circumstances;
• you experienced technical issues caused by your device, internet connection, email provider, spam filters, browser settings, software, QR scanner, camera, app settings, or third-party platform restrictions;
• you violated the Terms of Service, including by copying, sharing, recording, distributing, reselling, uploading, or otherwise misusing VFit content;
• you initiated a chargeback, payment dispute, or payment reversal without first contacting VFit support.

4.1. Access Logs and Proof of Digital Delivery

For the purpose of reviewing refund requests, chargebacks, payment disputes, and access-related claims, VFit may rely on technical and transactional evidence showing that digital content or Services were delivered, made available, accessed, opened, downloaded, streamed, scanned, unlocked, or otherwise used.

Such evidence may include, without limitation, order records, payment confirmations, checkout logs, email delivery records, download logs, account access logs, QR code access logs, video access logs, IP address records, device/browser data, community access records, check-in submissions, support communications, and acceptance of the Terms of Service, Payment Policy, and these Refund / Cancellation Rules.

You acknowledge that access to digital content may be deemed to have begun once the content or access link has been delivered to the email address, account, checkout page, download page, QR code, user dashboard, community platform, or other access method provided or selected by you, even if you choose not to use the content after access has been made available.

4.2. No Refunds for User-Side Mistakes or Non-Use

Refunds will not be granted solely because you did not read the product description, selected the wrong plan or level, failed to review the checkout terms, changed your mind, did not start the program, did not complete the program, did not open the emails, did not download the PDF, did not scan QR codes, did not watch the videos, did not attend Q&A sessions, did not submit check-ins, or did not use available community or support features.

You are responsible for reviewing all plan details, pricing, access period, included features, health disclaimers, technical requirements, refund terms, and subscription terms before completing a purchase.

4.3. No Refunds for Incompatibility With Personal Circumstances

Refunds will not be issued because the Services are later found to be unsuitable for your personal schedule, lifestyle, motivation, preferences, fitness level, health condition, injury, pregnancy, postpartum condition, chronic pain, medical restrictions, equipment availability, or other personal circumstances.

Before purchasing, you are responsible for assessing whether the Services are appropriate for you and, where necessary, consulting a qualified healthcare professional.

4.4. No Refunds for Results, Expectations or Subjective Satisfaction

VFit does not guarantee that the Services will meet your expectations or produce any specific result. Refunds will not be issued based on dissatisfaction with subjective factors, including workout style, difficulty level, pace, format, design, coaching style, personal motivation, perceived value, or lack of expected transformation.

Testimonials, before/after images, marketing materials, user reviews, program descriptions, and examples of progress are not guarantees that you will achieve the same or similar results.

4.5. No Refunds After Misuse, Sharing or Intellectual Property Violation

VFit may refuse any refund request if VFit reasonably believes that you have copied, downloaded beyond permitted use, forwarded, shared, screen recorded, screenshotted for redistribution, uploaded, resold, distributed, disclosed, extracted, scraped, reverse engineered, or otherwise misused any VFit digital content, PDF guide, QR code, video link, community material, coach note, tracker, form, account access, or other proprietary material.

VFit may also refuse a refund where there is evidence of account sharing, unauthorized access, resale attempts, duplicate account abuse, chargeback abuse, or any other violation of the Terms of Service, Payment Policy, or intellectual property restrictions.

4.6. Refund Review Is Not an Admission of Liability

Any review of a refund request, goodwill credit, technical extension, replacement access, partial refund, or exceptional refund granted by VFit is made at VFit’s discretion and does not constitute an admission of fault, liability, defective service, breach of contract, or waiver of VFit’s rights.

Any exception granted in one case does not create an obligation to grant the same or similar exception in the future.

4.7. Administrative Costs and Third-Party Fees

To the extent permitted by applicable law, if a refund is approved, VFit may deduct or exclude non-refundable third-party costs, payment processor fees, bank fees, currency conversion fees, chargeback fees, taxes, platform fees, administrative costs, or other amounts that VFit cannot recover from third parties.

Where mandatory law requires a full refund, this section will apply only to the maximum extent permitted by law.

4.8. Final Decision Subject to Mandatory Law

VFit will review refund requests in accordance with these Refund / Cancellation Rules and applicable law. To the maximum extent permitted by law, VFit’s decision on refund eligibility is final.

Nothing in this section limits any non-waivable consumer rights that apply to you under mandatory law.

5. Subscription and Membership Cancellation

If you purchase a recurring subscription or membership, you may cancel it at any time using the cancellation method provided at checkout, in your account, through the payment provider, through the subscription management link, or by contacting VFit support at support@ vfitprogram.com, unless another cancellation method is specified.

Unless otherwise stated at checkout or required by applicable law, cancellation takes effect at the end of the current paid billing period.

You will continue to have access to the applicable paid Services until the end of the current paid billing period, after which your access may be terminated, restricted, or downgraded.

Fees already paid for the current billing period are non-refundable, unless required by applicable law or expressly approved by VFit.

Deleting your account, unsubscribing from emails, leaving a community, not using the Services, not opening the PDF, not scanning QR codes, or not attending Q&A sessions does not automatically cancel your subscription.

You are responsible for cancelling your subscription before the next billing date if you do not want to be charged for the next renewal period.

6. Recurring Payments and Renewal Cancellation

If your subscription automatically renews, your selected payment method may be charged at the beginning of each renewal period until you cancel.

To avoid renewal charges, you must cancel before the next billing date in accordance with the cancellation instructions provided.

If you cancel after a renewal charge has already been processed, the cancellation will apply to future billing periods only, unless a refund is required by applicable law or expressly approved by VFit.

VFit may send confirmation of subscription creation, renewal, cancellation, or payment by email or through the payment provider. You are responsible for reviewing such notices and contacting support if anything appears incorrect.

7. Free Trials and Promotional Periods

If VFit offers a free trial, discounted trial, introductory price, promotional period, or similar offer, the applicable terms will be displayed before you start the offer.

Unless otherwise stated at checkout, after the free trial or promotional period ends, your subscription may automatically convert into a paid subscription and your selected payment method may be charged the applicable recurring fee.

You are responsible for cancelling before the trial or promotional period ends if you do not want to be charged.

Charges made after the trial or promotional period ends are non-refundable unless required by applicable law or expressly approved by VFit.

VFit may limit free trials or promotional offers to one per person, account, email address, payment method, household, or device, and may refuse, revoke, or cancel a promotion in cases of misuse, fraud, duplicate accounts, or violation of VFit policies.

8. EU/UK Consumer Withdrawal Rights for Digital Content

If you are a consumer located in the European Union, European Economic Area, or United Kingdom, you may have a statutory right to withdraw from certain distance purchases within the applicable withdrawal period.

However, where you purchase digital content or digital services and expressly consent to immediate access, download, delivery, streaming, or performance of such digital content or services, you acknowledge that you may lose your statutory right of withdrawal once access to the digital content or digital service has begun, to the extent permitted by applicable law.

By purchasing the Services and requesting or accepting immediate access to digital content or digital services, you expressly consent to the immediate supply of the digital content or digital service and acknowledge that your right of withdrawal may be lost once access begins.

Nothing in these Refund / Cancellation Rules limits any mandatory consumer rights that cannot be excluded under the laws of your country or state of residence.

9. Defective Access or Technical Delivery Issues

If you paid for a Service but did not receive access due to an issue on VFit’s side, you should contact support at support@vfitprogram.com as soon as possible.

VFit may, at its discretion and where appropriate:

• resend the access email;
• provide a new download link;
• reset access;
• provide technical instructions;
• correct the issue;
• extend access for a reasonable period;
• provide an alternative access method;
• issue a refund where required by applicable law or where VFit determines that access cannot reasonably be provided.

You must cooperate with reasonable troubleshooting steps, including checking spam/promotions folders, confirming your email address, trying a different browser/device, checking internet connection, and providing screenshots or error messages if requested.

VFit is not responsible for access issues caused by incorrect email details, spam filters, device incompatibility, poor internet connection, browser settings, QR scanner issues, payment provider issues, or third-party platform restrictions outside VFit’s reasonable control.

10. Health, Fitness and Result-Based Refunds

VFit does not guarantee any specific fitness, body, health, weight, strength, aesthetic, performance, energy, or transformation result.

Refunds will not be issued because:

• you did not achieve expected results;
• the program felt too easy or too difficult;
• you selected a level that did not match your fitness level;
• you missed training days;
• you were unable or unwilling to follow the program;
• you later decided that the program is not suitable for you;
• you have an injury, medical condition, pregnancy, postpartum condition, chronic pain, or other health concern that limits your ability to participate.

You are responsible for reviewing all health and safety disclaimers, choosing an appropriate program level, and consulting a qualified healthcare professional before starting if you have any health concern.

11. Community, Q&A, Check-ins and Form Review

Some plans may include community access, live Q&A sessions, weekly check-ins, feedback forms, priority review, or form analysis.

Unless expressly stated otherwise, missed live sessions, missed Q&A opportunities, missed check-ins, failure to submit forms, failure to participate in the community, or failure to use included interactive features does not entitle you to a refund.

VFit may set limits on the number, length, frequency, format, response time, or scope of check-ins, Q&A submissions, form reviews, or feedback requests according to the purchased plan.

If you violate community rules, submit abusive content, misuse interactive features, or breach the Terms of Service, VFit may suspend or terminate access without refund, to the extent permitted by applicable law.

12. Refunds for Duplicate Purchases

If you believe you accidentally made a duplicate purchase, you must contact VFit support at support@vfitprogram.com promptly and provide relevant order details.

VFit may approve a refund for a duplicate purchase if:

• the duplicate purchase was accidental;
• the request is made promptly;
• the duplicate access was not used, shared, downloaded, copied, or otherwise exploited;
• VFit can verify the duplicate transaction.

VFit may refuse a duplicate purchase refund if the duplicate content has been accessed, used, shared, or if the request appears abusive or fraudulent.

13. Refund Processing

If a refund is approved, it will usually be processed to the original payment method used for purchase, unless otherwise required by law or agreed by VFit.

Refund processing times may vary depending on the payment processor, card network, bank, currency, country, and payment method.

VFit is not responsible for delays caused by banks, card issuers, payment processors, or other third-party financial institutions.

Any approved refund may result in immediate termination of access to the refunded Services, including PDF guides, QR codes, video content, community access, check-ins, Q&A sessions, form review, and related digital features.

14. Chargebacks and Payment Disputes

If you believe there is an issue with your purchase, billing, subscription, cancellation, or access, you should contact VFit support at support@vfitprogram.com before initiating a chargeback, payment dispute, payment reversal, or similar claim.

If you initiate a chargeback or payment dispute without first contacting VFit support, or if VFit reasonably believes that a dispute is fraudulent, abusive, or inconsistent with these Refund / Cancellation Rules, VFit may suspend or terminate your access to the Services.

VFit reserves the right to provide relevant evidence to payment processors, banks, card networks, platforms, and dispute resolution providers, including purchase records, checkout records, access logs, download history, email delivery records, account activity, IP information, acceptance of policies, and communications with support.

Repeated refund requests, chargebacks, payment disputes, account abuse, unauthorized sharing, copying, screen recording, resale, or misuse of digital content may result in permanent account termination and refusal of future purchases.

15. Taxes, Fees and Currency Conversion

Refunds, if approved, apply only to the amount actually received or chargeable by VFit, unless otherwise required by applicable law.

VFit is not responsible for non-refundable bank fees, card fees, currency conversion fees, foreign transaction fees, payment processor fees, tax charges, or other third-party charges imposed by your bank, card issuer, payment provider, or government authority.

You are solely responsible for any taxes, duties, levies, charges, or similar governmental fees that may apply to your purchase, use of the Services, refund, subscription, cancellation, ambassador income, referral rewards, or other related activity, unless applicable law expressly requires VFit to collect or remit such amounts.

16. Abuse, Fraud and Policy Violations

VFit may refuse refunds, cancel access, suspend accounts, or terminate Services where we reasonably believe that a user has engaged in:

• fraud;
• payment abuse;
• repeated refund abuse;
• chargeback abuse;
• account sharing;
• unauthorized copying or distribution;
• screen recording;
• resale or attempted resale;
• sharing of QR codes, PDFs, video links, or community content;
• violation of intellectual property rights;
• violation of community rules;
• violation of the Terms of Service, Payment Policy, or other applicable policies.

Nothing in this section limits any mandatory consumer rights that cannot be excluded by law.

17. How to Request a Refund or Cancellation

To request a refund or cancellation, contact VFit support at support@vfitprogram.com and include:

• your full name;
• email address used for purchase;
• order number or transaction ID, if available;
• date of purchase;
• purchased plan or Service;
• reason for the request;
• any relevant screenshots, error messages, or supporting information.

Submitting a request does not guarantee approval. VFit will review requests in accordance with these Refund / Cancellation Rules and applicable law.

18. Local Law Restrictions

The Website and Services are not intended for use in any jurisdiction where access to, purchase of, payment for, or use of the Services is prohibited, restricted, or otherwise unlawful.

By purchasing or using the Services, you represent and warrant that your access, purchase, payment, and use are lawful in the jurisdiction from which you access the Website and Services.

If your local laws prohibit or restrict access to this type of website, digital fitness service, online program, health or wellness-related service, or paid digital content, you must not purchase or use the Services and must leave the Website immediately.

You are solely responsible for compliance with all laws, regulations, tax obligations, payment restrictions, sanctions, currency controls, and other legal requirements applicable to you.

19. Changes to These Refund / Cancellation Rules

We may update these Refund / Cancellation Rules from time to time to reflect changes in our Services, payment methods, legal requirements, subscription practices, refund procedures, or business operations.

The updated version will be posted on the Website with a revised “Last updated” date.

If we make material changes that affect existing subscriptions or cancellation rights, we may provide additional notice where required by applicable law.

Your continued use of the Services or completion of any purchase after the updated rules become effective means that you accept the updated Refund / Cancellation Rules.

20. Contact Us

If you have questions about refunds, cancellations, billing, subscriptions, or these Refund / Cancellation Rules, please contact us at:

Axora Technologies L.L.C-FZ
Email: support@vfitprogram.com
Address: 6th floor, Meydan Grandstand, Meydan Road, Nad Al Sheba, Dubai, Dubai, United Arab Emirates
Website: https://vfitprogram.com/

Last updated: [27.05.2026]